Data Protection Policy

Bi999 Privacy Policy — Your data is safe with us

Bi999 believes that protecting each member's personal information is our most important responsibility. This privacy policy clearly explains what data we collect, why we collect it, and how it is kept secure.

Last Updated: January 2026
1 Introduction

Bi999 (https://bi999.win) is an online gaming platform committed to providing a safe and enjoyable gaming experience for members in Bangladesh. Our privacy policy is a transparent agreement between bi999 and its members regarding the collection and use of personal information.

By registering on or using bi999's services, you are considered to have fully accepted this privacy policy. Please read it carefully before using the platform.

Our commitment: bi999 never sells your personal information to advertisers or unrelated third parties. Your data is used exclusively to improve our services and meet legal obligations.

2 What information is collected

Bi999 collects two types of information from members — information you provide directly and information collected automatically.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID Age Verification & KYC
Contact Information Mobile number, email address Account communications
Financial information BKash/Nagad/Rocket number Deposits & Withdrawals
Device Information IP address, browser, OS Security Verification
Gaming Activity Bet history, transaction logs Service Improvement & Audit
Cookie data Session data, preference settings Experience personalization

Bi999 only collects information that is necessary to provide our services. No irrelevant or excessive data is collected.

3 How Your Data Is Used

Bi999 uses the data it collects for the following purposes:

  • Account management: For registration, login, and identity verification.
  • Transaction Processing: To process deposits, withdrawals, and bonus payments.
  • Security Assurance: To detect fraud, illegal activity, and unauthorized access.
  • Service Improvement: To personalize your gaming experience and develop new features.
  • Contact: For important notices, account updates, and support.
  • Legal compliance: To comply with applicable laws and regulations.
  • Responsible Gaming: To monitor member gaming behavior and intervene when necessary.

Marketing Communications: bi999 will never send you promotional messages without your consent. You can opt out of marketing communications at any time through your account settings.

4 Cookie Policy

Bi999's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential cookies: For login sessions and security — the site cannot function properly without these.
  • Functional cookies: To remember your language, theme, and game preferences.
  • Analytics Cookies: To understand how members use the site — no personally identifiable information is included.
  • Security Cookies: To detect suspicious activity.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may cause some services to not function properly.

5 Who Your Data Is Shared With

Bi999 does not sell or share member data with advertisers or unrelated third parties. Data may only be shared in the following limited circumstances:

  • Payment Processors: With payment partners such as bKash, Nagad, and Rocket — only the data necessary to complete transactions.
  • Game Providers: With third-party game software companies — only the minimum data necessary to operate games.
  • Legal authorities: With government authorities when required by court order or legal obligation.
  • Fraud Prevention: With relevant authorities in connection with money laundering investigations or suspicious activity.

bi999 never shares your complete financial details, passwords, or national ID copies with any third party.

6 How Long Your Data Is Retained

Bi999 does not retain member data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active Account Information: Retained for the duration your account is active.
  • Transaction Records: Up to 5 years as required by legal obligations.
  • KYC documents: Up to 3 years after account closure.
  • Support Contact: Up to 2 years after the issue is resolved.
  • Cookie data: Automatically deleted at the end of a session or after a set period.

After account closure, all personal data is securely deleted once the retention periods mentioned above have expired.

7 How bi999 Protects Your Data

Bi999 uses industry-standard technologies and processes to protect your data. Our security framework includes:

  • SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
  • Database Encryption: Stored sensitive data is protected with AES-256 encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
  • Access controls: Only authorized staff can access member information.
  • Firewall & DDoS Protection: Server-level protection against attacks.

Your role: While bi999 ensures all technical safeguards are in place, keeping your password strong and not sharing it with anyone is your responsibility. If you notice anything suspicious, contact our support team immediately.

8 Your Rights

As a bi999 member, you have specific rights over your personal information. Contact our support team to exercise any of these rights.

9 Privacy of Minors

Bi999 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

  • If it is found that a minor has provided their information, that data will be deleted immediately.
  • The associated account will be permanently closed.
  • If a parent or guardian becomes aware that their child's data has been collected, they may contact our support team.

Parents are urged to ensure their children cannot access online gaming platforms.

10 Privacy Policy Changes

Bi999 reserves the right to update this privacy policy as needed. For significant changes:

  • Notifications will be sent to your registered email or mobile number.
  • You will be notified of any updates when you next access the platform.
  • The date of any changes will be noted at the top of the page.

Continued use of bi999 after an updated policy is published constitutes acceptance of the new policy. If you do not agree with any changes, you have the option to close your account.

11 Contact & Complaints

For any questions, requests, or complaints regarding the privacy policy, please contact the bi999 support team:

  • Live Chat: Use the live chat button at the bottom-right corner of the platform (24/7).
  • Email: [email protected]
  • For General Inquiries FAQ page View.

Once a request to delete, correct, or access data is submitted, bi999 will aim to respond within 7 business days.

Your Rights Over Your Data

As a bi999 member, you can take an active role in managing your own personal information.

Right to Access Your Data You can request to know what information bi999 holds about you.
Right to Rectification You may request corrections to any inaccurate or outdated information.
Right to Erasure Upon account closure, you can request that all data be deleted once the legally required retention period has ended.
Right to Restrict Processing You can instruct bi999 not to use your data for specific purposes.
Right to Data Portability You can request a copy of your personal data.
Right to Opt Out of Marketing You can opt out of promotional messages at any time.

To exercise any of your rights [email protected]email us or reach out via live chat.

Why is bi999 safe with your data?

From technology to policy — bi999 protects your privacy at every level.

End-to-end encryption

Every transaction and piece of personal information on bi999 is protected with SSL/TLS encryption. No outside party can access or read your data.

Your Data Is Never Sold

Bi999 never sells your personal information to third parties. Your data is used solely to serve you.

KYC Verification

Bi999 prevents fraud through member identity verification, ensuring only you can access your account.

Limited Retention Period

Bi999 does not retain your data longer than necessary. Once the retention period expires, your information is securely deleted.

Restricted Staff Access

Only authorized and trained staff can access member data. Every access is logged.

Regular Security Audits

Bi999's systems are regularly audited by independent cybersecurity experts to ensure there are no vulnerabilities.

General Privacy Inquiries

Here are answers to questions our members frequently ask about bi999's privacy policy.

No. bi999 never sells or shares your mobile number with third parties. Your number is used solely for account verification and important notifications.

After account closure, transaction records are retained for a legally required period of up to 5 years. All data is securely deleted once that period ends.

Yes, but only authorized staff may view gaming history for security and audit purposes. This information is never shared externally.

Minimal data may be shared with international game providers to operate games. We have strict data protection agreements in place with all such partners.

Without essential cookies, login and session functions will not work properly. However, you can still use the core gaming services even with analytics and marketing cookies turned off.
Start Gaming Safely

Your data protected, your experience elevated — join bi999 today

Bi999 takes your privacy seriously. Enjoy Live Casino, slots, and fish games in a fully secure environment.

By registering, you agree to bi999's privacy policy. For members aged 18+ only.

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